419.719.0652

419.719.0652

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7300 State Route 108 Wauseon, OH 43567

Why Can’t You Just Give Me a Quote Over the Phone?

Why Can’t You Just Give Me a Quote Over the Phone?

by | December 1, 2021 | Blog, Buying or Building a New Home, Carbon Filter, Water Softener, Water Treatment Systems

When you think of having to deal with a sales person, do you dread it? Do you want to avoid it at all costs? Wouldn’t it be easier if you could just get a quote for water treatment equipment right over the phone?  

We’ve all had an experience with a salesperson that was just unpleasant and we would like to avoid. But for water treatment, we do believe that it is important for us to have an on-site consultation with the customer.  

Trust us, initially it would be easier for us to quote over the phone as well, but in the long run, it can have negative, costly and time-consuming consequences. Each customer’s water and water situation is unique. Even though it would be amazing, there isn’t a one-size-fits all solution. 

Here are a few reasons why people call us: 

  • Avoid buying white clothes because they are immediately ruined with one wash 
  • Dread having company over because the smell of sulfur is overwhelming 
  • Dislike like the taste and smell of chlorine, or would prefer softer water from city water 
  • Hair is brittle and skin is itchy 
  • Concerned about the safety of the water 
  • Sick of scrubbing orange toilets, sinks and showers 
  • Dishes have white spots 
  • New fixtures ruined after one year 
  • Sick of water bottles lying around the house 
  • Unable to find someone to service equipment purchased online or at a box store 

All of these situations are unique and would require different types of water treatment equipment.  

If you are experiencing any of the above, you deserve to have a system that helps treat these issues. One of our core values is to do our best to make the entire process of taking control of your water easy! 

Our Process 

In our free on-site consultation we listen to our customers wants and needs. We are looking to understand what they are hoping for out of their water and learn the make-up of the water. We will want to know:  

  • How many persons are in the home? 
  • What type of plumbing and space do we have for the equipment? 
  • Will there need to be any outside spigots or barns on untreated water? 

Next we test the water to discover the water make-up. Contaminants in water can occur in many different combinations. The most common types of water concerns in Northwest Ohio and Southeastern Michigan are: 

  • Hardness 
  • Iron 
  • Sulfur 
  • No water/Low Yield Wells/Untreatable Water 
  • Tannins
  •  Municipal (City) Water 

 Learn more about each of these types of water situations here.  

This information will help us to recommend the appropriate treatment system, size it correctly for the home and provide a fair and accurate quote. It also allows us the opportunity to explain the operation of the equipment and what the customer can expect regarding upkeep and maintenance on their system-hopefully leading to less surprises in the future.   

Let’s face it, we are all busy and your time is important!  

During our short but thorough interaction, we also hope to gain your trust. Our goal is to partner with and listen to our customers to provide the water treatment solution for their wants and needs. An in-home consultation allows us to do this efficiently and accurately, ultimately providing our customers with peace of mind and ultimately quality of life!

“When You Replace One Faucet, You Have to Replace Two”

“When You Replace One Faucet, You Have to Replace Two”

by | November 1, 2021 | Blog, Carbon Filter, Water Quality, Water Softener, Water Treatment Systems

I was blown away by a customer’s experience with her recently installed water softener and carbon filter. Her first words were “Amazing. My daughter tells EVERYONE about you.” She then went on to explain that her daughter has curly hair, and now that the water is soft, she feels like her curls are absolutely beautiful. 

“My husband and I now say, ‘Why didn’t we do this before, we’ve lived here for six years?’ and ‘If we ever move again, we MUST have a water treatment system.’” 

The main reason for our customer purchasing the water softener stemmed from a bathroom remodel. They noticed a great deal of corrosion and scale build up in the fixtures and plumbing. Recently they had to replace one faucet in a double vanity sink due to corrosion and build up.

“When you have to replace one faucet, you have to replace two so they match,” she noted.

With all of these upgrades, she and her husband decided that they wanted to protect the new fixtures with a water softener. Concerned about the taste and smell of chlorine in their city water, they opted on a carbon filter also.

“I grew up in the country,” she stated, “and we had a water softener that treated the hardness. But I don’t remember the water feeling this good. Our water feels good, and it tastes good too!” 

When asked why she chose Aquatek, she said she found us on Google Maps. “I looked at all of the great reviews you have received, and I liked that you were a local company not too far away. I want to be able to call a company in which a human answers the phone and can help me with my water questions. I also want to be able to trust technicians to come into my home. From the first moment I read the reviews, called your office for an initial appointment, to the sales call and then installation, it’s been a pleasant experience.” 

She noted her surprise that a water softener and carbon filter could have such an impact, even on city water. “Our water wasn’t bad, but we definitely were seeing the hardness build-up. Now we are noticing all the other benefits such as how much easier our shower is to clean, we don’t have to use as much soap, plus our hair feels so nice!” 

To be honest, I had chills during this conversation and responded frequently “Wow, thank you for sharing that. That is exactly what a water softener and a carbon filter should do.”  And the remarkable thing is, all I did was make a simple phone call to ask how her new water treatment systems were working, she provided all of the rest.  

It’s a wonderful feeling to know that the equipment we install, and our team is truly helping our customers take control of their water!